RMA Service

Please refer to the following procedures to request a RMA (Return Materials Authorization) repair.

1. Submit A Request

   To submit a RMA Request, please complete the online. Alternatively, you can download the form, then email the completed form to support@acronova.com.

   Repair Type	Inspection Fee	Shipping Cost to Acronova	Shipping Cost to Customer *
   In-Warranty	Free	Covered by Customers	Covered by Acronova
   Out-of-Warranty	$50*	Covered by Customers	Covered by Customers

   * Ground shipping is covered for customers in the contiguous United States.
   * The $50 inspection fee is waived for repairs done by Acronova Technology.

2. Obtain A Ticket

   A RMA ticket will be issued to you once the RMA request is accepted. Please print out the ticket and include it in the returning package, then send the package to the address below:

   Acronova Technology, Inc.

   293 State Route 18 South
   STE D 268
   East Brunswick, NJ 08816

3. Repairing and Shipping

   All repairing costs including parts and labor are covered for warranty repair. The repaired product or replacement will be shipped via ground shipping back to customers within the contiguous United States.

   For out-of-warranty repairs, the estimated cost of repair will be provided after the unit is received and inspected. A $50 inspection charge will be applied if customers decide not to have the unit repaired.